Pleasantries in conversation are important. Help others to feel good about themselves. Tearing them down will never help them to grow. That which tears down divides, kills. It is the spirit within that dies from such transgressions. Build up all, even those who mean harm. For they “do not know what they do”. Overlooking wrongs and hurts is the best way to build yourself and the Kingdom of Heaven. Gentleness of heart and mind, of speech and action, will draw those to Me who would never be drawn otherwise.